Privacy Policy

Welcome to Carats! This Privacy Policy describes how Carats ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website and services. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect
We collect various types of information to provide you with our cannabis products and services and to improve your experience on our website. The information we collect may include:

Personal Information:
This may include your name, contact information, shipping address, billing address, email address, and phone number.Account Information: If you create an account with us, we collect information such as your username, password, and account preferences.

Transaction Information:
We collect details of your purchases, including the products you buy, payment information, and order history.

Communication Information:
We may collect information from your communications with us, such as emails, chats, or customer service inquiries.

Usage Data:
We collect data about how you interact with our website, including your browsing activity, pages visited, and referring URL.

How We Use Your Information
We use your personal information for various purposes, including:

Providing Services:
To process your orders, deliver products, and manage your account.

To communicate with you about your orders, account, and updates related to our products and services.

To send you promotional emails, newsletters, and other marketing communications. You can opt-out of receiving these communications at any time.

Improving Services:
To analyze usage patterns and trends, improve our website's functionality, and enhance user experience.

Legal Compliance:
To comply with legal obligations, respond to lawful requests, and protect our rights and interests.
How We Share Your InformationWe may share your information with third parties in the following circumstances:

Service Providers:
We share information with trusted third-party service providers who assist us in delivering our products and services, such as payment processors, shipping partners, and IT service providers.

Legal Requirements:
We may share information to comply with legal obligations, enforce our terms of use, or respond to lawful requests from government authorities.

Business Transfers:
If Carats is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Choices Access and Update:
You can access and update your personal information through your account settings on our website.

Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us directly.

SecurityWe take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy
Our website and services are not intended for individuals under the age of 21. We do not knowingly collect or solicit personal information from minors.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website.

Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.